Know When to Switch Your EHR Software Provider for a Better Experience

by | Dec 10, 2019 | Information Technology and Services

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Replacing your behavioral health EHR software is a significant challenge to undertake. Nevertheless, your reason for this decision makes the challenge worth it. It could be that your organization is experiencing unresolved performance issues or software discontinuation.

In either case, you need the right EHR software solution that meets the demands of the behavioral health environment. Consider the following tips for finding the solution your organization needs to achieve its goals.

Do Your Due Diligence

Conduct research into providers by talking with your staff and clinicians. Get a clear understanding of what does and does not work with the current system. Read customer comments and review websites to learn about others’ experiences with several providers.

Submit RFPs

Once you have narrowed your choices, develop a request for proposal to submit to each provider. Doing this gives prospective vendors a guideline about your practice. They will need detailed information about key features, functions and reporting needs of your organization to ensure their services match your goals.

Get Answers Beyond the Sales Pitch

Just as you prepare questions to interview job applicants, have questions for your potential behavioral health EHR software partner. You want to feel comfortable with building a positive working relationship with them.

Also, you should dig deep into ensuring their software is a robust end-to-end solution. The last thing you want is to go through another replacement within six months or sooner.

Build a Partnership of Trust

Switching to the right behavioral health EHR software means partnering with a provider you trust. AZZLY shares your passion and commitment to serving your patients, staff and clinicians.